Privacy Policy

Introduction

John M. Roberts Renovations ("we," "us," or "our") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

By accessing our website or using our services, you agree to the terms of this Privacy Policy. If you do not agree with the terms of this policy, please do not access our website or use our services.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Fill out contact forms on our website
• Request quotes or consultations
• Subscribe to our newsletter
• Communicate with us via email or phone
• Enter into contracts for our services

This information may include:

• Name and contact information (email address, phone number, mailing address)
• Property information and project details
• Payment and billing information
• Communications and correspondence

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and browsing behavior, including:

• IP address and browser type
• Operating system and device information
• Pages viewed and time spent on pages
• Referring website addresses
• Date and time of visits

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic. Cookies are small data files stored on your device. You can control cookie settings through your browser preferences, though disabling cookies may affect website functionality.

How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To provide, maintain, and improve our renovation services
• Communication: To respond to inquiries, provide quotes, and communicate about projects
• Contracts: To process and fulfill service agreements
• Marketing: To send relevant information about our services (with your consent)
• Analytics: To understand how visitors use our website and improve functionality
• Legal Compliance: To comply with applicable laws and regulations
• Security: To protect against fraud, unauthorized access, and security threats

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: With trusted contractors, suppliers, and service providers who assist in delivering our services
• Legal Requirements: When required by law, court order, or governmental authority
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Protection of Rights: To protect our rights, property, or safety, or that of our clients or others
• With Consent: When you have given explicit consent for information sharing

All third parties we work with are required to maintain appropriate security measures and use your information only for the purposes we specify.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure servers and encrypted data transmission
• Access controls and authentication procedures
• Regular security assessments and updates
• Employee training on data protection

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When information is no longer needed, we securely delete or anonymize it.

For clients with active or completed projects, we typically retain information for:

• Contract and project documentation: Duration required by law (typically 10 years)
• Financial records: Duration required by tax and accounting regulations
• Communications: Until their purpose is fulfilled or as required for legal compliance

Your Rights and Choices

Depending on your location and applicable law, you may have the following rights regarding your personal information:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Restriction: Request restriction of processing your information
• Objection: Object to our processing of your information
• Data Portability: Request transfer of your information to another service provider
• Withdraw Consent: Withdraw consent for processing based on consent

To exercise these rights, please contact us using the information provided below. We will respond to your request within a reasonable timeframe and as required by applicable law.

Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete such information.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. When we transfer information internationally, we ensure appropriate safeguards are in place to protect your information.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date.

We encourage you to review this Privacy Policy regularly to stay informed about how we protect your information.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

John M. Roberts Renovations
Strada Victoriei 10
București, 010061
Romania

Phone: +40 74 993 30 14
Email: contact@johnmroberts.com

We will respond to all requests, inquiries, and complaints in a timely manner.

Compliance with GDPR

For individuals in the European Union, we comply with the General Data Protection Regulation (GDPR). Our lawful bases for processing your information include:

• Contract performance: Processing necessary to fulfill our service agreements
• Consent: When you have given explicit consent
• Legitimate interests: For business operations that do not override your rights
• Legal obligations: To comply with applicable laws

You have the right to lodge a complaint with a supervisory authority if you believe our processing of your information violates applicable data protection laws.